Lifetime warranty

You wear the piece for twenty, thirty, fifty years. It remains functional. This is our commitment, and it is engraved in the MAISON KARDINAL signature engraved on each ring.

What is covered

The structure of the ring, against manufacturing defects.

Detachment of an inlay (meteorite, wood, opal, gold flakes) if the cause is a manufacturing defect and not an impact.

Abnormal tarnishing of a material guaranteed to be unalterable (tungsten, 18k gold).

Breakage of the hand-setting on Aurore and Galaxie pieces.

The interior engraving of the engraved MAISON KARDINAL signature, for life.

What is not covered

Intentional breakage or major impacts (crushing, violent impact against a hard metal object). Tungsten is very hard but brittle: a violent impact can break it cleanly.

Loss or theft of the piece.

Size modification. Tungsten cannot be re-sized (the material is too hard to be recut). In case of incorrect size, we offer a free exchange within thirty days of delivery.

Normal wear and tear of wood (Bourbon) or opal (Galaxie) if the piece is exposed to prolonged immersion, chemicals, or thermal shock.

How to activate the warranty

Step 1. Find the engraved MAISON KARDINAL signature inside your piece, or indicated on the provenance booklet received at the time of purchase.

Step 2. Send an email to contact@maisonkardinal.com with your engraved MAISON KARDINAL signature, two photos of the piece (overview and view of the defect), and a description of the problem.

Step 3. We will respond within 48 hours with return instructions.

Step 4. After receipt and expert assessment, we will replace the piece identically or repair it as possible. The interior engraving will be transferred to the new piece.

Lead time: between two and five weeks depending on the piece and material availability.

Fees

Warranty service is free of charge. Return shipping costs are your responsibility unless there is an error on our part.

Legal warranty

The Maison Kardinal commercial warranty is in addition to the legal conformity warranty (two years in France) provided by the consumer code, and the warranty against hidden defects of the civil code. You retain all your rights.